![]() I can appreciate a solution that says upgrade to Microsoft Teams however, customer is not there yet and other Skype video calls work among other users. This should help you determine whether the camera is detected or not. ![]() Tap the Built in iSight section, located just under USB High-Speed Bus. Step 2: Expand the hardware section and then tap USB. Launch System Information from the Utilities folder. Had user uninstall the MAC Workspace and reinstall as well as HDX… same behavior - attached is what the user is seeing when in a Skype video call. Step 1: Visit Applications folder > open the Utilities folder. The facetime camera works fine outside of VDI. The MAC security settings are set to allow the Facetime/Camera as passthrough and even show up as selectable items in the VDI session in the Skype drop down, there is just no video activity. I am thinking it must be something on the user-side. I have gone in circles with this a few times and decided to post here to see if anyone had any thoughts. Participants in the video call can see and hear the user. ![]() In VDI, on skype, when doing a video call, all the user sees is a green (or blue) screen, for both, other participants, and themselves, but they can hear audio just fine. The 13-inch and 15-inch MacBook Air with M2 are perfectly capable. If you have tried all of the above and you still can’t sign in to Skype, come on over to the Skype Community, where there is a wealth of information and around three million people waiting to help.I am working with a client who is on a MAC with the latest Citrix workspace app and HDX as of this message. If you need a new 14-inch or 16-inch MacBook Pro or 24-inch iMac, now is a great time to buy, as they have the latest M3 chipset. Make sure you sign in using the correct account with your email address, phone number, or Skype account information.
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